Your Go-To Team For Atlassian Cloud Support
We keep your Atlassian tools performing at their best.
Choose from our flexible Bronze, Silver, and Gold packages to put locally based Atlassian-certified specialists on your team.
Our experts are ready to optimise your setup, resolve issues fast, and stay ahead of every new feature or update.
Our Atlassian Cloud support includes:
- Troubleshooting and expert advice
- Essential behind-the-scenes maintenance
- Proactive regular platform health checks
- Help with complex technical challenges
We make sure your systems are seamless.
Find Your Perfect Plan
Is your entry-level, cost effective safety net.
Adds more hours, faster responses, and broader coverage for growing needs.
Delivers premium, pro-active, and deeply integrated support for organizations where Atlassian is business-critical.
This tiered approach ensures every client - from startups to enterprises - can find an Atlassian Cloud support plan that matches their needs and ambitions.
Bronze
Starting at 10 support hours per month- Support via portal and email
- Basic monthly reporting
- Quarterly account management
- Standard business hours (9am–5pm Sydney)
- Response within 16 hours
- Audit log review (on request)
- Annual proactive recommendations
- Core admin and training support
- Entry-level pricing and establishment fee
What You Get:
Affordable, reliable support to keep your Atlassian environment running smoothly, with direct access to experts when you need them.
Silver
Starting at 30 support hours per month- Support via portal, email, and phone
- Enhanced monthly reporting
- Quarterly account management
- Standard business hours (9am to 5pm Sydney)
- Faster response for critical incidents (within 2 business hours)
- Quarterly proactive recommendations
- Audit log review
- Comprehensive training package
- Support for Marketplace apps
- Project work and release track management included
- Onsite support by arrangement
- Annual backup testing
What You Get:
A comprehensive support package that balances cost and coverage, ideal for organisations looking to optimise and future-proof their Atlassian investment.
Gold
- Starting at 60 support hours per month
- Support via portal, email, phone, and integrated help desk with direct B2B escalation
- Advanced monthly reporting
- Monthly account management
- Longest support hours (8am to 8pm Sydney)
- Fastest response for critical incidents (within 1 business hour)
- Most frequent proactive recommendations (monthly)
- Audit log review
- Comprehensive training package
- Initial planning/roadmap workshop included
- Support for Marketplace apps
- Project work and release track management included
- Onsite support by arrangement
- Biannual backup testing
- Lower rate for additional hours
What You Get:
A comprehensive support package that balances cost and coverage, ideal for organisations looking to optimise and future-proof their Atlassian investment.
Does your Atlassian environment need a health check?
Ask your Togetha representative about our Altassian Platform Health Check service, which may be required prior to commencing a support plan.
Ready to get started?
If you’d like to purchase an Atlassian Cloud support plan from Togetha Group, please fill out the following form or send the team an email.
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