Atlassian Implementation & Configuration

Deliver faster with Atlassian

Increase the value and impact of your people with an Atlassian transformation. Create a central hub for all your teams that breaks bottlenecks and helps everyone achieve more, together.

We’ll assess your current teams, processes, and systems and implement an Atlassian toolset that gets everything and everyone moving faster and smoother—in the same direction.

We will:

Deploy and configure the right Atlassian solutions for you, including Jira, Jira Service Management, and Confluence
Recommend and implement Atlassian Marketplace apps to ensure your Atlassian platforms fully meet your needs
Integrate your Atlassian tools with whatever platforms you need, e.g. ServiceNow, to ensure a seamless flow of information between teams
Offer best practice advice on how to get the best from your Atlassian tools, and avoid falling back into email chain chaos.

Want to know more?

If you would like to discuss how Togetha Group can help your business, please fill out the following form or send the team an email.

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Deploying a Jira service desk for any team

The right help desk software is essential for maintaining customer satisfaction and smooth company operations in IT service management (ITSM).

Jira Service Management is an ITSM tool that makes service teams more agile and responsive, and extends ITSM capabilities to other departments such as legal, HR, and facilities.

JSM empowers support agents to adopt modern help desk best practices and improve the speed and efficacy of how your company delivers service.

We can help with:

Service desk setup

Get a Jira service desk for any team that needs one, with workflows and automations tailored to fit your processes & optimised for delivering amazing service experiences at scale.

SLA configuration

We’ll create whatever service-level agreements (SLAs) you need, show you how to change them easily, and provide you with a set of user-friendly JSM reports to track them.

Customer portal customisation

We make it seamless for your customers and employees to seek help through the JSM portal, with on-brand interfaces, custom forms and request types, and unique content.

ITIL-aligned processes

Jira Service Management is PinkVERIFY^TM certified for the four core IT Infrastructure Library (ITIL) processes: request fulfillment, incident management, problem management, and change management.

DevOps adoption

We’ll connect JSM to Jira and configure permissions so that information about incidents and changes flows seamlessly between your ITSM team and your developers.

Managing projects and knowledge

Project management and collaboration tools lay the foundation for smarter teamwork.

Jira and Confluence bring structure and clarity to how your teams manage projects, tasks, and documents with synchronous communication, powerful automation, and measurable progress.