Togetha Group

Blog

A quick guide to the Atlassian Service Collection

Atlassian are going from product-centric to problem-centric with the Atlassian Service Collection. Let's look at why this new bundle of apps is great for teams who manage service.

December 10, 2025

Geoff Mether

Tips

How Jira Service Management unifies IT, HR, legal, finance, and facilities

Digital transformation is shining a light on the gaps between different teams delivering service. Let's look at how JSM can bridge those gaps and improve cross-functional effectiveness.

December 3, 2025

Geoff Mether

Tips

Improve how service teams perform with JSM reports

What gets measured gets managed. But too many IT teams aren't looking at reports. Let's dig in to why JSM reports matter.

October 30, 2025

Geoff Mether

Tips

How to prioritise work in Jira Service Management

Discover how Jira Service Management helps teams prioritise work efficiently — from AI-assisted ticket ranking to automated rules and queue management that keep your ITSM operations running smoothly.

October 22, 2025

Geoff Mether

Tips

ITSM to ESM: how business teams can learn from IT teams

Learn how enterprise service management (ESM) extends ITSM principles beyond IT — helping HR, finance, and other teams deliver faster, more efficient, and connected services across your organisation.

October 22, 2025

Geoff Mether

News

7 signs your organisation is ready for ITSM

Discover the key indicators that suggest your organisation might benefit from ITSM with this practical checklist.

October 17, 2025

Geoff Mether

Newsletter

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