Larger organizations or mission-critical environments demanding premium, proactive, & integrated support.
An ITSM Atlassian Implementation that Scales with your Organisation
Get your Atlassian ITSM tools working for you. We keep your Atlassian tools performing at their best.
Whatever your organisation’s size, our Atlassian-certified specialists can get your best-practice ITSM setup launched and running in just two weeks, for a fixed price of $17,500 excluding GST).
Get Up and Running Quickly
Our experience with hundreds of Jira Service Management implimentations means we can get your new system running and ready for you to migrate to, in under two weeks.
An ITSM Package Ideal for…
Organisations wanting to move quickly from shared inboxes or basic ticketing to a professional IT service desk. You need structure and visibility for IT requests and incidents, without heavy complexity or long projects.
This is a fast, low-risk go-live for your service desk focusing exclusively on the essential request and incident management components of ITSM.
Our team ensures your environment is professionally established and ready for immediate use, focusing exclusively on the essential request and incident management components of ITSM.
Get in TouchWhat’s Included?
- Creation of your Atlassian Organization and a dedicated Jira Service Management site.
- Setup of a simple user and group access model for agents and administrators.
- Pinning data residency to your preferred region for compliance and peace of mind.
- Establishment of a ITSM project, with essential request and incident management and associated SLAs.
- Establishment of a Branded Help Centre with Knowledge Base for self service.
- Automations for efficient request handling.
- Training (two days) to empower your team.
- Post go-live hypercare, eight hours of support after go-live.
How Does It Benefit You?
- Rapid, reliable deployment:
Get your service management platform operational quickly (targeting a launch in two weeks), with expert guidance every step of the way. - Focus on essentials:
Avoid unnecessary complexity, this package delivers exactly what you need to start managing requests and incidents effectively. - Best-practice configuration:
Benefit from our team’s experience, ensuring your setup is secure, and scalable for future growth. - Empowered teams:
With targeted training and a user-friendly portal, your staff and customers can engage confidently from the outset.
Jira Service Management Pricing
Atlassian licenses are costed separately, based on your organisation’s user numbers and requirements.
Free!
$0 Per Agent P/M
3 Agents Basic
Features
Apps for service management and customer service, plus templates for HR, marketing, and more
Multi-channel support, including customer portal, email, and chat
Work intake through customizable forms, workflows, and queues
Alerts, on-call schedules, and incident template
Support from Atlassian Community
Standard
$25 Per Agent P/M
Everything from Free
Plus:
Rovo Agents, search and chat, for AI-powered employee support, operations, and customer service
Custom-branded help center
Unlimited email notifications
Audit logs and multi-region data residency
Up to 20,000 agents and unlimited customers
Premium
$57.30 per Agent p/M
Everything from Standard Plus:
Asset and configuration management
Advanced AIOps capabilities
Real-time incident monitoring
Advanced incident and problem management
Deployment gating with CI/CD tools
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