Larger organizations or mission-critical environments demanding premium, proactive, & integrated support.
An Atlassian ITSM implementation for growing teams
With Atlassian's ITSM tools, you can manage IT services with more structure, visibility, and accountability.
Whatever your organisation’s size, our Atlassian-certified specialists can get your ITSM systems up and running in just two weeks. All for a fixed price of $17,500 (excluding GST).
Supercharge your IT team with best-in-class Atlassian help desk software.
Hit the ground running
Backed by hundreds of successful Atlassian ITSM implementations, we'll have your people delivering faster, smarter, and more confident service from day one.
An ITSM package ideal for…
- Moving quickly from shared inboxes or basic ticketing to a centralised IT service desk
- Improving visibility of IT requests, incidents, workloads, and overall performance
- Adding structure so that priorities and responsibilities are clear
- Automating repetitive IT tasks so that teams can focus on strategic projects
- Improve transparency and self-service capabilities for employees and customers
Our ITSM package is a fast, low-risk, go-live built around the core essentials: request and incident management.
What’s included?
- Creation of your Atlassian organization and a dedicated Atlassian Service Collection site
- A simple user and group access model for agents and administrators
- Data residency pinned to your preferred region for compliance and peace of mind
- An ITSM project configured with essential request and incident management and associated service-level agreements (SLAs)
- A fully branded help centre and knowledge base for self-service
- Automations for efficient request handling
- Two days' training to empower your team
- Eight hours of post go-live hypercare and support
How does it benefit you?
- Rapid, reliable deployment:
Get your service management platform operational quickly (targeting a launch in two weeks), with expert guidance every step of the way. - Focus on essentials:
Avoiding unnecessary complexity, this package delivers exactly what you need to start managing requests and incidents effectively. - Best-practice configuration:
Benefit from our team’s experience, ensuring your setup is optimised, secure, and scalable for future growth. - Empowered teams:
Targeted training and a user-friendly portal help your staff and customers get confident, fast.
Atlassian Service Collection Pricing
Togetha's ITSM package brings the power of Atlassian's Service Collection to your organisation.
It combines Jira Service Management for internal teams and Customer Service Management for external customers.
Atlassian licenses are subscription-based, tailored to your user numbers, and billed separately from our one-time implementation package.
Free
$0 Per Agent P/M
Basic features for 3 agents:
Apps for service management and customer service, plus templates for HR, marketing, and more
Multi-channel support, including customer portal, email, and chat
Work intake through customisable forms, workflows, and queues
Alerts, on-call schedules, and incident template
Support from Atlassian Community
Standard
$25 Per Agent P/M
Everything from free, plus:
Rovo agents, search, and chat for AI-powered employee support, operations, and customer service
Custom-branded help centre
Unlimited email notifications
Audit logs and multi-region data residency
Up to 20,000 agents and unlimited customers
Premium
$57.30 per Agent p/M
Everything from standard, plus:
Asset and configuration management
Advanced AIOps capabilities
Real-time incident monitoring
Advanced incident and problem management
Deployment gating with CI/CD tools
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