Are you suffering from Bad Service Management now?
See why ServiceNow customers switch to Atlassian
Say goodbye to steep learning curves, painful upgrades, and high costs for unused functionality. Jira Service Management’s inclusive pricing, intuitive implementation, and unified platform for Dev, IT Ops, and business teams make for a better return on your service management investment.
Accelerate Dev and IT Ops collaboration on one, unified platform
Consolidate Dev, IT Ops, and business teams on the Atlassian platform for one, central view into your system of work. Improve Dev and IT Ops collaboration and seamlessly integrate incident, problem, and change management workflows for streamlined incident management. Empower teams to work the way they want while staying in lock step with the broader org.
Decrease service management costs, increase ROI
Lower your total cost of ownership for ITSM and get more out of your investment. Jira Service Management has simple, transparent licensing for a frictionless purchase experience - no “gotchas” at time of purchase or renewal. Get complete ITSM functionality, including powerful AI capabilities and ESM workflows, all in one, inclusive price.
Eliminate bottlenecks and empower all service teams
Pre-built templates, AI-powered configuration, and out-of-the-box workflows make it easy for teams to get up and running without the bottlenecks and need for consultants. With over 60% of Jira Service Management customers using the platform for non-IT support, let all teams - from HR to facilities - take ownership of their own service portals without extra license fees or complex add-ons and modules.
Unlock high velocity-ITSM with modern, AI-powered practices
Don’t let ServiceNow slow you down with complexity, unexpected fees, and forced downtime during upgrades. With a modern approach to ITIL and a powerful suite of AI capabilities, Jira Service Management empowers teams to work at high-velocity, using only the features they need to accelerate incident resolution, streamline DevOps workflows, and get teams across the organization running their own service desks, without unnecessary feature bloat.
The Atlassian advantage
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