Cherwell Support is Ending. Time to Switch to a Modern Solution

With Cherwell’s support ending, avoid legacy service management systems like Ivanti Neurons. Bring IT, dev and business teams together with Jira Service Management.

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See why customers switch to high velocity Jira Service Management

Ivanti Neurons is a legacy ITSM tool with little new development and an outdated user interface - a hard-to-navigate platform built on legacy infrastructure. Jira Service Management offers a robust, modern alternative with a user-friendly interface that brings development, IT, and business teams together on one flexible, AI-powered platform to deliver seamless service at high velocity.

Accelerate Dev and IT Ops collaboration on one, unified platform

Consolidate Dev, IT Ops, and business teams on the Atlassian platform for one, central view into your system of work. Improve Dev and IT Ops collaboration and seamlessly integrate incident, problem, and change management workflows for streamlined incident management. Empower teams to work the way they want while staying in lock step with the broader org.

Empower all service teams

Service management isn’t just for IT. Make it easy for teams across the business - from HR to Legal to Facilities - to streamline requests, centralize knowledge, and work the way they want.

Deliver value fast

Tune Jira Service Management to your unique requirements - without the complexity of traditional ITSM solutions. Get started fast and and scale as you go, with features like customizable templates, dynamic forms, and AI-powered project configuration.

Smarter ITSM, powered by AI

AI helps support and operations teams stay ahead by predicting issues, suggesting actions, and automating resolutions to turn insights into action. With a modern approach to ITIL and a powerful suite of AI capabilities, Jira Service Management empowers teams to work at high-velocity, using only the features they need to accelerate incident resolution, streamline DevOps workflows, and get teams across the organization running their own service desks, without unnecessary feature bloat.

Download our guide and find out the Six reasons to switch to Jira Service Management

Why customers leaving Cherwell are choosing
Jira Service Management over Ivanti Neurons

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Learn the Six reasons to make the switch to Jira Service Management

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Trusted by over 55,000 customers worldwide

“With Jira Service Management, everything started to flow… We could finally link projects and use dashboards between our service management solution and Jira Software…We expect to save 70% this year on licensing costs alone.”

Rachid Laghzaouni, PMO Tools Manager, Saint-Gobain

“All your ITSM competitors are these monolithic solutions that start at a list price of half a million dollars and need an army of consultants to get started.”

Dave Treff, Head of Digital Operations, Ginkgo Bioworks

“We could implement the Premium version of Jira Service Management and still save $67k on licensing costs in comparison to ServiceNow.”

Jose Luis Lizarraga Castro, IT Support Engineer, Engie Mexico

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Cut the complexity of Ivanti Neurons. Switch to a modern, flexible service management platform that scales.